Previous review

The Code was last reviewed in 2012-13, when the ICA commissioned an independent review by Mr Ian Enright. This review took a full year, with extensive stakeholder consultation.

The 2012-13 review resulted in a thorough rewrite of the Code, with the current revised Code commencing on July 1, 2014.

The changes made in 2014 included a broadening of rights for consumers, and the introduction of a more independent and transparent governance framework, with the Code Governance Committee being set up to monitor and enforce compliance with the Code. The 2014 Code was also written in plain English, and contained clearer processes for making claims and complaints.

The Final Report of the 2012-13 Independent Review can be found here.