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Independent Review of the 2020 General Insurance Code of Practice

About the Review

The General Insurance Code of Practice sets out the minimum standards of service and conduct that general insurers must meet in their dealings with customers. The code must be independently reviewed every three years.

The independent review of the 2020 General Insurance Code of Practice will be conducted by former APRA Deputy Chair, Helen Rowell and panel members Gerard Brody and Paul Muir.

The Terms of Reference for the panel set out the review’s overarching principle of maintaining and enhancing consumer protections, along with Code modernisation, enhancement of customer experience, accessibility, effectiveness and efficiency, and providing customer value.

Consultation

The Review Panel will consult key stakeholders, including the general insurance industry – the Insurance Council of Australia and its members, ASIC, APRA, the General Insurance Code Governance Committee, Code Monitoring Team, AFCA and consumer representatives.

Meet the Review Panel

Phases of Review

The review of the 2020 General Insurance Code of Practice will be conducted in two phases to align with any recommendations from the Federal Parliamentary Inquiry into insurers’ responses to 2022 floods.

Indicative Timelines

Submissions

More information on when Submissions can be made will be available in early 2024.