Review of the General Insurance Code of Practice 

Welcome to the website for the 2017 Review of the General Insurance Code of Practice.

The Code sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

More information about the Code can be found at the Code of Practice website.

The 2017 Review of the Code aimed to address the views of a wide range of stakeholders including consumers, governments, and regulators, on the operation of the Australian general insurance industry. The review process started in February 2017.

A Code Review Final Report was released on June 26, 2018, and is available here. It was developed in response to submissions received to the Interim Report.  The Interim Report is available for download here. All submissions are available here.

The recommendations of the Final Report have been incorporated into the new 2020 General Insurance Code of Practice. The new Code is available here.