Review Panel

Helen Rowell was most recently the Deputy Chair of the Australian Prudential Regulation Authority (APRA), having spent the prior 21 years lifting standards of practice and leading major reforms across the superannuation and insurance industries. She has represented APRA on the International Association of Insurance Supervisors Executive Committee, as President of the International Organisation of Pension Supervisors, on the Financial Security Board’s Supervisory Intensity and Effectiveness Group and as co-Chair of the Joint Forum Financial Conglomerates Committee. Prior to joining APRA in 2002, Helen was a partner at the international consulting firm Towers Perrin and President of the Institute of Actuaries of Australia.

Gerard Brody has worked as a consumer advocate and lawyer for more than twenty years, and has broad policy, regulatory, legal and consumer experience. Gerard was CEO of the Consumer Action Law Centre, a leading consumer advocacy organisation that provides legal assistance and financial counselling, for 10 years until February 2023. Gerard has served on the board of the Energy and Water Ombudsman Victoria between 2014 and 2023, the Telecommunications Industry Ombudsman since 2022, the Australian Financial Complaints Authority since May 2023 and the Victorian Board of the Medical Board of Australia since August 2023. Gerard is also Chair of Community Legal Centres Australia, the peak body for community legal centres, and Chair of the Consumers’ Federation of Australia, the peak body for consumer organisations in Australia.

Paul Muir has over 38 years of experience in the insurance sector and is currently an Industry Panel Member for the Australian Financial Complaints Authority and Managing Director and founder of Compliance Advocacy Solutions, a specialist provider of compliance services to the insurance industry. Prior to this, Paul held senior executive roles in compliance, risk, governance and assurance at a leading Australian insurer. Paul has a Bachelor of Laws (Honours) and is a Fellow ANZIIF.