Review of the General Insurance Code of Practice 

Welcome to the website for the 2017 Review of the General Insurance Code of Practice.

The Code sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

More information about the Code can be found at the Code of Practice website.

The 2017 Review of the Code aims to address the views of a wide range of stakeholders including consumers, governments, and regulators, on the operation of the Australian general insurance industry.

In response to submissions received to the Review's Terms of Reference, an Interim Report has been developed and released for public consultation. The Interim Report is available for download here. Submissions made to the Review's Terms of Reference are available here.

Organsiations and individuals may provide their feedback to the Interim Report through the submissions portal. The deadline for submissions has been extended to Friday January 19, 2018.