Review of the General Insurance Code of Practice 

Welcome to the website for the 2017 Review of the General Insurance Code of Practice.

The Code sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

The Code covers many aspects of a customer's relationship with their insurer, such as buying insurance and making a claim, providing options to those experiencing financial hardship, and the process for those who wish to make a complaint.

More information about the Code can be found at the Code of Practice website.

The 2017 Review of the Code aims to address the views of a wide range of stakeholders including consumers, governments, and regulators, on the operation of the Australian general insurance industry.

The Review started in February 2017 and an interim report will be released within six months.